Returns & Exchanges

At Essence, we want you to feel confident in every piece you wear. If your selection isn’t the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing