Frequently Asked Questions

Everything you need to know about your Essence shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are Essence products sustainably sourced?

Yes, we prioritize ethical manufacturing and use organic or recycled materials in 80% of our seasonal collections to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.